Project Helios
The Rose candle
The Rose candle
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55gr scentet with true lilac fragrance oil!
*Colours may vary between batches
Please note that it’s common and expected to see bubbles, frosting or colour changes. That proves that the soy wax we used is 100% natural.
•This candle is made to be a decorative, that's why the wick is NOT burning all the way down. It is your responsibility to take the necessary measures if you wish to light it.
•Spillage is normal with the decorative candles. Please, if you wish to light them,make sure that you place them on a temperature safe, steady surface away from anything that can catch fire.
Shipping & Returns
Shipping & Returns
Disclaimer
As we hand pour every item in small batches, none of it is identical. With this, it’s common and expected to see bubbles, frosting or colour changes, especially the colder months of the year. That proves that the soy wax we used is 100% natural. These minor imperfection won't, in any way, affect the quality or burning time of our candles.
Our candles are made to be decoratives , that's why the wick is NOT burning all the way down. But, you can use the remaining wax as a wax melt!
It is your responsibility to take the necessary measures if you wish to light them.
Spillage is normal with the decorative candles. Please, if you wish to light them, make sure that you place them on a temperature safe, steady surface away from anything that can catch fire.
Returns and exchanges
Due to the nature of our products, we do not accept any returns or exchanges if imperfections, bubbles or frosting occurs, but you can always contact us for any return question.
Damages and issues
You must inspect your order and contact us within the first 72h If you receive the wrong item or if it is damaged or defective. You MUST provide full description and photographic proofs to info@project-helios.ca. To be eligible for a refund, the returned item (s) must be in the same condition as it was received, unused, and in its original packaging with your order number and address. After your return is confirmed and we receive the item(s) back, we will issue a refund on your original payment method minus the original shipping cost.
Lost parcel
Care Instructions
Care Instructions
Sculptural candles
Our candles are made to be decoratives, that's why the wick is NOT burning all the way down.
It is your responsibility to take the necessary measures if you wish to light them.
While unlit, do not keep your candles in direct sunlight and keep them away from heat sources , to protect their shape & colour.
Before burning your candle make sure to remove any packaging, tags, ribbon. Always trim your wick prior, to 0,5cm for cleaner burn.
Spillage is normal with the decorative candles. Please, if you wish to light them,make sure that you place them on a temperature safe, steady surface away from anything that can catch fire.
Do not burn your candle more than two hours.
ALWAYS, triple check if your candle is still lit before you leave the room or your house.
Container candles
Containers will get hot during the burn, do not move the candles while lit.
Do not burn the candle more than 3 hours.
Always trim your wick to 0.5cm for a cleaner burn and longer burning time.
Burn candles within sight all the time.
Do not use the lid or water to extinguish the fire.
As the first burn is the most important, make sure you get a full melted pool ( when the melted wax reaches the edges of the container). This step will help to get an even burn and prevents candles from tunnelling ( when the wax on the sides remains unmelted).
Project Helios is NOT responsible for any damages, injuries, or loss (of any kind) that result from the use of our candles due to negligence, misuse, or lack of attention.Please, remember you are playing with fire and burning at your own risk, making you responsible for your own safety.
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